Quest Named a Leader
in Gartner’s 2011
Magic Quadrant for APM

Watch CEO Doug Garn discuss what this
means for Quest and application performance monitoring as a whole. Then read Gartner’s
report for yourself.
Read Report »
USANA Reduces Complexity and Increases Productivity
Simplicity changes everything. Kellie Thompson, Executive Director of Application Development explains why USANA Health Services trusts Quest to improve user experience, data replication and developer productivity.
Case Study »

White Paper

Understand the components of a transaction and the challenges of monitoring as they cross the application architecture.

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Application
Performance Monitoring

Learn how to improve application
performance from the perspective
of the business and the end user.

Read now »

White Paper

If you are considering a Content Network Provider like Akamai or Limelight for your Website,read this paper first.

Read now »

Foglight User Experience Management

User Experience Management, Simplified

Foglight® User Experience Management solutions help you understand and improve the experience users and customers have when interacting with your web applications. Proactively managing the user experience will help you identify performance issues, understand user and customer behavior, and improve web application performance. More specifically, Foglight User Experience Management solutions give you the visibility you need to: 

  • Discover web application problems before they impact end users
  • Manage and demonstrate Service Level Agreement Compliance
  • Identify which applications and components are causing performance problems
  • Diagnose the root cause of performance problems faster
  • Analyze user productivity, efficiency and effectiveness
  • Understand user demand for applications
  • Utilize Quest Professional Services for a successful deployment tailored to your unique environment and business objectives, promoting user adoption in the process
  • Receive 24 hour per day, 7 day per week support with the assurance that our highly skilled support team is available if you should need assistance as you monitor critical applications


Manage End Users from the IT Perspective

  • Request end-to-end and network times — Record every request into, and response from, the web server or application server farm.
  • Performance-based service levels — Access details on baseline response times and alert users when those baselines violate defined service levels.
  • Geographic performance and volume — Monitor user response time and throughput by location or other logical grouping.
  • Web/application server performance — Ensure OLAs are not being breached by monitoring your web and application servers for conditions related to configuration, CPU load, the number of services running on the server, and the number of users accessing the server at a given moment.

Managing End Users from Their Perspective

  • Content inspection and analysis — See the exact same information and displays as the end user in your browser.
  • Web transaction triage — Capture, search for and store data on every end user’s actual web site experience to see what the user did and how the system responded.
  • Session and transaction replay — Segment hits and pages for monitoring, alerting, and playback, enabling notification when business-critical pages are called, load slowly or content is out of expectations.
  • Problem reproduction for the help desk — Assemble and e-mail with one click a complete user session with replay to provide additional information when submitting an incident to your service desk system.

Managing End Users from the Business Perspective

  • Transaction conversion analysis — Foglight dashboards and data bring transparency to the interaction between users, your web site and marketing initiative success rates.
  • Configurable transaction attributes — Get granular views for a solid understanding of conversion rates by inquiry type and the related barriers and leakage points that inhibit them.
  • Ad-hoc transaction reporting — Ensure that the data for every user session is available and organized for use by your data analysis tools, regardless of how you intend to use it.
  • Attribute search and pivot table creation — Find and export only the data you want into spreadsheets for easy analysis and reporting.  

Support Docs, Notes and Guides

Release Notes and User Guides back to top

Support

Business Critical Support included

As you can imagine, managing user experience by identifying performance issues and discovering problems before they impact your business is key to your success. Keeping Foglight User Experience Management running flawlessly is our goal. You have access to our highly skilled and experienced Support Engineers at all times. Business critical support is included and gives you 24x7 access, including weekends and holidays. We’ve got you covered.

Premier Support is Available

Premier Support is our highest service level offering designed for customers with complex environments that require a closer service relationship and proactive support service delivery. Each customer receives a dedicated support account manger that works directly with them to provide account coordination, planning, onsite visits, escalation management and reporting.

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Implementation
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Simplify your Foglight User Experience Management implementation and ensure successful deployment and user adoption with the fastest time to value. There are several options for this product:

  • Custom implementation services
  • Architecture assessment
  • End-to-end architecture assessment
  • Quickstart services
Quest's APM Implementation Methodology back to top

Training
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If you are a Foglight user or administrator, you can expand your skill-set and advance your career with our interactive, hands-on training courses. If you’re in charge of an IT team that works with Foglight, you can increase productivity and efficiency by enrolling your staff in a course that provides them with the knowledge they need to fully utilize the software in your unique environment. View all available Foglight training courses on our Foglight training catalog.

The following formats are available for training courses:

  • Custom training development/delivery – our experts work with you to develop and deliver training tailored to your requirements
  • Prescheduled public virtual training – conducted remotely for individuals from multiple organizations
  • Private virtual training – conducted remotely for members of your organization and tailored to your environment
  • Private onsite training – conducted onsite at the location of your choice for your organization and tailored to your environment

The following Foglight User Experience Management and Monitoring Courses are available now:

Foglight Advanced User Experience Monitoring Training Foglight Basic Training Package Foglight Catalog of Full Training Course Outlines Foglight Enterprise Training Package Quest UK Foglight 5 Operator and Administrator Training back to top

Specialty
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The specialty services available for Foglight User Experience Management are designed to provide you with any assistance you may require during pre- and post-implementation. These services are intended to continuously raise the value of the software in your environment.

The following specialty services are available for Foglight User Experience Management:

Business value assessment 10-day engagement Business value assessment 5-day engagement Foglight Data Export Services Pack Foglight Event Synchronization Solution for HP Operations Manager Services Pack Foglight for Oracle E-Business Dashboard Services Pack Foglight performance management expert services Foglight remote administration services Foglight to Remedy Integration Services Pack back to top
 

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