Focused on Customers First

Executive Message

Record Number of 2009 Awards Is Validation for Our Mission to Streamline Your IT Operations

Our mission as a systems management vendor is to provide you with top-notch products, support and services that help you solve everyday IT challenges. As we near the end of 2009, I am very pleased to share with you that Quest Software recently received 15 editors’, readers’ and community choice awards from Redmond Magazine, SQL Server Magazine and Windows IT Pro for our Windows and database management products. Winning awards like these helps validate that we are achieving our primary goal of helping our customers. Here is a recap of the awards:

• Foglight® Performance Analysis for SQL Server, Silver Award, "Best Database Monitoring and Performance Products," SQL Server Magazine Community Choice Awards
• LiteSpeed® for SQL Server, Gold Award, "Best Backup & Recovery (SQL Server) Product," SQL Server Magazine Editors’ Best Awards
• PowerGUI™, Silver Award, "Best Free or Open Source IT Tool," Windows IT Pro Editors’ Best Awards
• Quest Authentication Services, Gold Award, "Best Interoperability Product," Windows IT Pro Community Choice Awards
• Quest Authentication Services, Bronze Award, "Best Interoperability Product," Windows IT Pro Editors’ Best Awards
• Quest ChangeAuditor®, Bronze Award, "Best Auditing and Compliance Product," Windows IT Pro Community Choice Awards
• Quest ChangeAuditor®, Silver Award, "Best Auditing & Compliance Product," Windows IT Pro Editors’ Best Awards
• Quest Defender, Preferred Product, "Best Smart Card/Biometric/Two-Factor Authentication System," Redmond Magazine Readers’ Choice Awards
• Quest GPOADmin®, Bronze Award, "Best Systems Management Product," Windows IT Pro Editors’ Best Awards
• Quest Group Policy Manager/GPOADmin®, Silver Award, "Best Active Directory and Group Policy Product," Windows IT Pro Community Choice Awards
• Quest Migration Manager for Active Directory, ISV Winner and Preferred Product, "Best Migration Product," Redmond Magazine Readers’ Choice Awards
• Quest Site Administrator for SharePoint, Gold Award, "Best SharePoint Product," SQL Server Magazine and Windows IT Pro Community Choice Awards
• Spotlight® on SQL Server Enterprise, Preferred Product, Redmond Magazine Readers’ Choice Awards
• Toad® for SQL Server, Gold Award, "Best Development SQL Server Tool," SQL Server Magazine Editors’ Best Awards

These awards are a testament to Quest’s commitment to provide our customers with innovative solutions, and they also underscore the impressive reputation of our products within the Windows and SQL Server communities.

I wish you all the best this holiday season and will look forward to working with you in 2010.

Very best regards,

Doug Garn, President and CEO, Quest Software

Key News

Catalogue Retailer Fulfills Promise of Complete Application Visibility

A mid-size catalogue and fulfillment company increased efficiency of staff and the reach of its application monitoring, while cutting $300,000 from annual operating expenses. 

The company's IT staffers support multiple business applications, both internal and customer-facing. They were getting complaints about performance problems from customers trying to access the applications. However, the customers were seldom able to provide enough detail for replicating or troubleshooting the issues. The company needed a solution and had an ambitious goal: “We wanted to get end-to-end visibility from start to finish—from the end user and the web site all the way down to the web and application servers, through SAP/Oracle and back again,” said one of the IT managers. 

After assessing the options, the company chose Quest as the only vendor that met its criteria. By using Quest's Foglight to monitor performance and the end-user experience, the company has achieved its end-to-end vision for its most critical applications. Using Foglight, the IT staffers can track what the end user is doing and follow the transaction all the way through. They can also get an historical view. “Before, the only way we found problems was when customers called us," reported the IT manager. "Now, we are catching problems before the customer does. In fact, in most cases, we resolve the issue before the customer notices. When we tell our peers from other companies what we have done with Quest, they think we’re lying." 

Reduction in overall staff time required to support the applications has yielded an annual savings of $200,000 for the company. The ability to expand support to 24 x 7 with no additional headcount has saved another $100,000 a year. “Quest’s customer service is stellar. We have a lot of vendors, but what we really want is partners," explained the IT manager. "We only have a handful that we see are true partners, and Quest is one. They have been excellent to work with.” Read the full story»

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Case Study Highlight

UK's Barbon Insurance Group Seamlessly Migrates Exchange and Active Directory Environments Before Its Deadline with Help of Quest's Professional Services Organization

Barbon Insurance Group had a four-week window to migrate from legacy platforms to Active Directory (AD) and Exchange environments. Both migrations had to be smooth with limited impact on the business. Barbon succeeded with Quest’s Migration Manager for Active Directory and Migration Manager for Exchange as well as the assistance of experienced migration consultants in Quest’s Professional Services Organisation (PSO). "We couldn’t have done this without Quest," said Bruce Jefferies, IT Manager at Barbon Insurance Group. "Both the migration solutions and the individuals from Quest’s PSO team were invaluable to us during this project." Read the full story»

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